Delivery & Return Policy
Fast, secure, and reliable electronics delivery across Kenya
Delivery Policy
Supertronics ensures your electronics reach you quickly and safely. Orders are processed within 24 hours and delivered within 1-5 business days, depending on your location in Kenya.
Delivery charges vary by location. You will receive a tracking number once your order is dispatched.
Return & Refund Policy
We accept returns for defective or incorrect products within 7 days of delivery. Contact our support team with your order number and reason for return to initiate a refund.
Refunds are processed within 5-7 business days after inspection. Change-of-mind returns are not accepted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Frequently Asked Questions
You will receive a tracking link via SMS or email once your order is dispatched.
Only defective or incorrect items can be returned.
Contact Supertronics support immediately. We will investigate with our courier partners and ensure a replacement or refund is issued.
Delivery charges are calculated based on your shipping location and displayed at checkout.
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